Our Policies

Please read our policies before booking an appointment with us.

Cancellation & Rescheduling Swim Lessons

24+ hours’ notice: Cancel at least 24 hours before your lesson to reschedule at no additional charge. (No refunds are issued.)
Less than 24 hours: Cancellations within 24 hours are not refundable and not eligible for rescheduling.
No-shows: If you miss your lesson without canceling, it is not refundable and cannot be rescheduled.
How to cancel: Please email swim@novasupports.com or call/text (801) 888-3638 with your swimmer’s name, lesson date/time, and instructor (if known).

Note: Rescheduled lessons must be completed within 30 days (subject to availability).

Late Arrival to Your Swim Lesson

Please arrive a few minutes early to allow for check-in and transitions.
If you are late, the lesson will end at the scheduled time so we don’t impact the next swimmer.
15+ minutes late may be considered a no-show at the instructor’s discretion and is not refundable.

Instructor/Facility Cancellations

If Nova Swim must cancel (e.g., instructor illness, pool maintenance), you’ll receive a complimentary reschedule at your convenience. If we cannot offer a reasonable reschedule option, we will issue an account credit.

Illness & Safety

For everyone’s health, please stay home if your swimmer has had a fever, vomiting/diarrhea, or contagious symptoms in the past 24 hours.
If illness arises inside 24 hours, contact us—one courtesy reschedule per season may be granted at management’s discretion (no refunds).

Weather

We operate rain or shine for indoor pool lessons. In the rare event of a weather-related closure, you’ll receive a complimentary reschedule.

Payment & Refunds

All sales are final. Nova Swim does not provide refunds. Eligible changes are handled through rescheduling and account credit as described above.

By booking a lesson, you acknowledge and agree to this policy.